Changed your mind about your Meevee Dial, or something's wrong with it? Here's how to send it back and get your money back.
Cancelling a presale order
A presale order is fully refundable until your Dial ships. To cancel, reply to your confirmation email or email [email protected], and we'll refund you in full. That is everything you have paid, the reservation fee included, to the card you paid with. See the presale terms.
14 days to change your mind
- You have 14 days from the day your Dial is delivered to cancel, for any reason. This is your right under the UK Consumer Contracts Regulations 2013.
- To cancel, reply to your confirmation email or email [email protected] and say you want to cancel. We'll reply with the return address.
- Send the Dial back within 14 days of telling us, ideally in its original packaging. You pay the return postage.
- We refund the price and the standard delivery cost within 14 days of receiving the Dial, or of you showing us you've sent it.
- We may reduce the refund if the Dial has been handled more than you'd need to check it works.
If your Dial is faulty
Your Dial must work as described. That's your right under the UK Consumer Rights Act 2015. If it doesn't, email [email protected] and tell us what's happening; we'll help you troubleshoot first if you'd like.
- Within 30 days of delivery, you can return a faulty Dial for a full refund.
- After 30 days and up to six months, we'll repair or replace it. If that doesn't fix it, you can have a refund.
- We pay the return postage for a faulty Dial.
How refunds are paid
Refunds go back to the card or payment method you paid with, through Stripe. They usually appear within 5 to 10 business days, depending on your bank or card issuer.
Earlier app subscriptions
Meevee no longer sells subscriptions. If you subscribed in an earlier version of the app:
- Through the iOS App Store: manage or cancel it in your Apple ID settings, and request refunds at reportaproblem.apple.com.
- Through Google Play: manage or cancel it in the Play Store, and see Google Play Help for refunds.
- On the web: email [email protected] and we'll sort it out.
Questions?
Email us at [email protected] and we'll help you out. These steps add to your statutory rights; they never replace them.